POSITION DESCRIPTION
This role is responsible for providing outstanding digital services, especially VDO banking services transactions, and selling digital products to our potential customers in order to not only meet their needs but also strive to exceed their expectations.
DUTY & RESPONSIBILITY
- Perform operational transactions through Video Banking such as Open, Close, Amend, Transfer & Other Bank's Services through VTM and Mobile Banking.
- Provide superior and consistent advice and service to customers by Online Services such as Telegram, Facebook, Email, I-Chat & Other channels.
- Customer Maintenance (Bakong, mobile banking & internet banking, ...).
- Ability to understand customers' needs and provide appropriate digital solutions and attention.
- Optimizes customer experience through the implementation of new tools and services.
- Online KYC & AML Checking.
- Digital products & services guide to branch and customer.
- System admin support bank-wide.
- Ensure strict adherence to the bank's rules, regulations, policies, procedures, manual, working guidelines, and instructions.
- Produce and maintain online documentation relating to site customer self-services.
- Assist customers with their inquiries and escalate problems when appropriate.
- Any ad hoc assignment by the VDO Banking Manager.
QUALIFICATION
- Bachelor's degree required.
- Must have good command of both spoken and written English, Khmer, and Chinese.
- At least 1 year of working experience in a customer service, retail, or call center environment.
- Respect and love work, committed and good communications.
- Good understanding of Digital services and platforms.
- Good communication and Customer Service skills.
- Computer literate, Excel skills with advanced formulas.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
