DUTY & RESPONSIBILITY
- Warmly welcome customers with a smile when they arrive at the bank's counter and provide excellent service and consistent advice to customers as per our GSTP guidelines, either face-to-face or by phone.
- Operate banking operations both cash and non-cash transactions in terms of system and documents.
- Ensure transactional processing is efficiently and accurately executed.
- Proactively determines customers' needs to actively cross-sell the bank's products and services.
- Be the consultant of digital products and digital solutions for any concern from customers.
- Proactively identifies and addresses areas of customer dissatisfaction, following up and resolving any customer's complaints.
- Consistently deliver quality service to customers to achieve total customer satisfaction and/or excellent customer experiences.
- Work as a team with other staff to provide excellent customer service to customers.
- Ensure strictly adhere to the bank's rules, regulations, policies, procedures, manual working guidelines, and instructions.
- Onboarding of new potential customers and the expansion of existing customers, both individual and corporate customers.
- Identify potential customers and understand their businesses to recommend appropriate products and services to customers.
- May perform duty as assigned by manager.
- Code of Conduct: Must strictly adhere to the bank's code of conduct, guidelines, and human resources policies and procedures to ensure the professionalism of the bank; take immediate action to stop and report to superiors, senior management, and internal control of any violations or misconducts.
QUALIFICATION
- Hold Bachelor Degree or pursuing Second Year Semester 2 in English, Banking & Finance, Accounting, or equivalent.
- Must be fluent in English and Chinese.
- Pleasant and friendly personality.
- Past relevant working experience will be an advantage, but fresh from university are also welcome.
- Willing to work under pressure and over time.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6)through hr@canadiabank.com.kh
