POSITION DESCRIPTION
Senior Officer, Server and Storage, supports the leading and guiding team to ensure the smooth operation and swift resolution of IT-related server and storage incidents. The senior officer of server and storage will be responsible for monitoring, maintaining optimal IT service delivery, and minimizing downtime.
DUTY & RESPONSIBILITY
- Escalate incidents to appropriate technical teams for advanced troubleshooting and resolution.
- Manage and prioritize the workload of the command center team.
- Track reports on key performance indicators (KPIs) for the command center.
- Collaborate with other IT teams to ensure seamless communication and incident resolution.
- Stay up-to-date on the latest IT technologies and best practices.
- Lead and guide the team in monitoring network activity, server health, application performance, and security threats.
- Monitor IT systems and infrastructure for potential issues, and proactively identify and troubleshoot incidents.
- Develop and maintain documentation for IT processes and procedures within the Command Center.
- Ensure adherence to IT policies, procedures, and service level agreements (SLAS).
- Analyze incident trends and reports to identify root causes and implement preventive measures.
- Document incident details, resolution steps, and lessons learned.
- Analyze trends and identify opportunities to improve IT system performance, monitoring tools, and incident response procedures.
- Managing subordinate staffs in the day-to-day performance of their jobs.
- Manage and lead the team, providing direction and ensuring efficient and effective work practices.
- Foster a culture of collaboration and continuous improvement within the IT team.
- Providing support for any projects and reporting to the manager.
- Supporting and providing the required information for any audit and compliance activities.
- Comply with all applicable regulations, rules, codes, guidelines, and standards set by regulators and the bank, and carry out duties with high integrity.
- Adhere to all established risk control guidelines, procedures, and measures to identify, assess, report, mitigate, and monitor the risks involved in the day-to-day work.
QUALIFICATION
- Bachelor's degree in computer science, information technology, or a related field.
- Minimum of 2–3 years of experience in IT operations or service desk management.
- Good communication, problem solving, interpersonal skills, and the ability to the ability to work effectively under pressure in a fast-paced environment.
- Experiencing IT ticketing system incident management tools is a plus.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
