POSITION DESCRIPTION
The senior officer, IT server & data center, helps to manage phases of servers and data centers as assigned by the senior manager, server infrastructure. He/she will also be involved as the IT representative for data centers, servers, email, phone systems, call centers, and other system requests that are initiated by users. He/she will also supervise IT general support (administration) to team members within the IT services division and ensure that daily office operations are performed in a seamless and efficient manner.
This role reports to the senior manager of server infrastructure and will be responsible for daily activities to resolve problems, maintain the server's availability and data center, and work with the team to ensure that service objectives are met and troubleshoot technical issues to meet standard operation to make sure all server systems in the data center can operate 24/7.
DUTY & RESPONSIBILITY
- Receiving requests from users and other IT teams for support and review for management approval.
- Approaching and researching suppliers of procurement and process.
- Responsible for acquiring, supervising, and managing all servers and data center enhancements and solutions.
- Maintain and support all physical server and network device installations in the data center and data recovery site.
- Maintain all physical devices (servers, networks, UPS, cooling, etc.) in DC & DR and be involved in UPS, cooling, and fire suppression monitoring and upgrading.
- Checking and supporting new physical device setup requests in DC & DR from other teams.
- Supporting the IT data center and data recovery site.
- Supporting the IT server and data center in setting up and installing IT equipment in the data center and data recovery site to ensure on-time delivery of requests.
- Support all activities and record all logs for staff requests to access DC & DR.
- Supporting and incorporating day-to-day performance in the server and data center team.
- Providing support for any project reporting to management.
- Supporting and providing required info for any audit activities.
- Comply with all applicable regulations, rules, codes, guidelines, and standards set by regulators and the Bank, and carry out duties with high integrity.
- Adhere to all established risk control guidelines, procedures, and measures to identify, assess, report, mitigate, and monitor the risks involved in the day-to-day work.
QUALIFICATION
- University graduate, preferably with a major in computer science-related subjects or equivalent.
- preferable over 2 years' experience in IT sectors covering the following.
- Bachelor's degree or technical institute degree/certificate in electrical engineering or another related field or equivalent work experience.
- Knowledge of data center & data recovery site.
- Knowledge of UPS & Cooling System.
- Knowledge of electric devices such as ATS, MDB & PDU.
- Knowledge with alarm systems such as fire suppression and smoke detection.
- Basic network knowledge of phone systems & Microsoft Outlook.
- Basic hardware inventory knowledge in DC & DR.
- Self-motivated and good problem-solving skills.
- Outstanding verbal and written communication skills (English and Khmer).
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
