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DUTY &RESPONSIBILITY

• Beat the central on handling business process design and improvement
• Draft guidelines, policies, processes and procedure as required or requested by stakeholders
• Work with Supervisor and business unit to issue guideline related to Bank Campaign/Promotion
• Review and have suggestion to improve the bank operational process and procedure.
• Ensure guidelines, policies, processes and procedures are in place and complied with regulator.
• Ensure guidelines, policies, processes and procedures are reviewed and up to date.
• Ensure that any change made to process/policy/procedure are communicated and rolled out
• Take prompt action with Supervisor to follow up pending operational policies and procedures from departments, business units and branches
• Support in customer experience insights and reporting to senior managements
• Being the central custodian of operational guidelines, policies, processes and procedures.
• Review and Update Power to sign of the Bank
• Ensure documents uploaded to intranet are up to date and accurate.
• Respond all enquirers from branches and other departments regarding operational processes/ procedure which issued by own Dept.
• Sharing/briefing/training on all processes/procedures to relevant staffs
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• Perform other assignment request by line managers

‍QUALIFICATION

• At least Bachelor Degree in Banking and Finance and/or other related.
• At least experience with bank as front line operation,
• Confidential
• Able to communication and interpersonal skills
• Ability to work with cross functional teams
• Good in English(written is required)
• Exceptional office computing skills – MS PowerPoint, Word, Excel, Outlook.