DUTY & RESPONSIBILITY
- Oversee the planning, scheduling, and execution of IT production tasks.
- Engage and collaborate with the IT production control team and ensure that they are meeting their performance goals.
- Ensure that the bank's IT production systems are running smoothly and efficiently.
- Monitor and analyze IT production performance data to identify trends and opportunities for improvement.
- Collaborate with other IT departments to ensure that IT production is aligned with the bank's overall business goals.
- Develop and implement IT production control policies and procedures.
- Coordinate and monitor the execution of IT production schedules, ensuring adherence to timelines and service level agreements (SLAs).
- Collaborate with IT teams to identify and resolve production issues, minimizing downtime and disruptions to IT services.
- Monitor and analyze IT production metrics, identifying trends and areas for improvement.
- Implement and maintain IT production control tools and systems to automate and streamline production processes.
- Conduct regular audits of IT production processes to ensure compliance with regulatory requirements and industry best practices.
- Collaborate with cross-functional teams to optimize production processes, identify bottlenecks, and implement process improvements.
- Develop and maintain documentation related to IT production control processes, including standard operating procedures (SOPs) and work instructions.
- Provide guidance to the IT production control team, fostering a culture of accountability, collaboration, and continuous improvement.
- Be able to work overtime or at night.
- Other task assigns by line manager.
QUALIFICATION
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in IT production control or a similar role, with a minimum of 2 years of relevant experience.
- Good knowledge of IT production control principles, methodologies, and best bestpractices.
- Good at analytical and problem-solving skills, with the ability to identify and resolve production issues in a timely manner.
- Good at communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Better at organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
- Knowledge of regulatory requirements and compliance standards related to IT production control.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
