DUTY & RESPONSIBILITY
- Support the department head and managers in executing strategies aimed at increasing transaction volumes and fee income for the SWIFT remittance business and international instant payment services.
- Coordinate with internal stakeholders to assist in the operational setup, documentation, and testing of product/process developments for both OTC and digital banking channels.
- Actively monitor day-to-day product performance, compile transaction data, and prepare regular analytical reports for management review.
- Conduct routine market research and competitor benchmarking to provide data-driven insights on product pricing, features, and profitability.
- Serve as the primary operational point of contact to resolve inquiries and system/service issues raised by the sales teams, branches, and related departments.
- Track project timelines, coordinate follow-ups among internal teams, and ensure implementation milestones are met for remittance and payment initiatives.
- Collaborate with Branches and Marketing teams to distribute promotional materials and support campaigns to achieve target transaction volumes.
- Prepare training materials and conduct sharing sessions for branches and internal stakeholders regarding SWIFT remittance procedures and international instant payment features.
- Other tasks are assigned by line manager or Managements.
QUALIFICATION
- Bachelor degree is required.
- Having at least 2 years of relevant banking experience to the role needed.
- Possessing effective communication skills with team, stakeholders across all BUs, departments, branches.
- Used to manage business projects including product, process development and relevant initiatives to improve transactional banking services.
- Fluent in English, Khmer and other languages.
- Having strong commitment to deliver assignment, project to be assigned, working on tight/urgent deadline completion once required.
- Having good work ethic, integrity and collaboration team spirit.
- Willing to learn new things and be adaptable for various working environment.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
