POSITION DESCRIPTION
The incumbent is responsible for controlling daily transactions in Payment and Control performed by subordinate staff to ensure accuracy, completeness, and compliance of each and all transactions in the relevant banking information systems.
DUTY & RESPONSIBILITY
- Assist in initiating efficient and effective internal processes and control to support the operations of the loyalty program during its business-as-usual (BAU).
- Assist in the daily reconciliation and monitoring of Loyalty points to ensure all transactions are accurate and complete.
- Assist with the setup and configuration of all Loyalty activities to ensure smooth operation, accuracy, and alignment with business requirements.
- Reconcile the suspended account after performing transactions and at the end of the day.
- Produce periodic report metrics, management dashboards, and KPI monitoring as necessary.
- Assist in controlling the loyalty point program through digital media, community sites, online events, marketing automation, and account-based communications.
- Collaborate with stakeholders on the loyalty system enhancement, if any.
- Manage and track all the issues, incidents, and customer complaints and ensure they are resolved in a timely manner.
- Assist in leading the loyalty program center team with leadership experiences and performance culture-based practice to accomplish the program and achieve the bank's objectives.
- Assist in providing consultation to customers through the loyalty program service desk.
- Maintain good communication and cooperation with all business units, departments, and branches.
- Strictly adhere to the Operations Manual and authority delegation.
- Strictly comply with the bank's Code of Conduct.
- Perform other tasks as assigned.
QUALIFICATION
- Bachelor's Degree in Banking & Finance, Accounting, Business Administration or related field.
- Knowledge in Speaking/Reading/Writing English and Chinese is advanced.
- Ability to self-direct and self-motivate.
- Must have computer literacy (Microsoft Office).
- Having 2-3 years of experience in a loyalty program is much preferable.
- Pleasant personality and ability to work under pressure and receptive to direction.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
