POSITION DESCRIPTION
We are seeking a high skilled and motivated Head of Premier Services to oversee all Premier Services Branches/Team. Responsible for managing the day-to-day operations, maintaining exceptional customer service, drive team to meet Bank's expectation in term of customer service satisfaction, customer relationship, productivities.
DUTY & RESPONSIBILITY
- Oversee Premier Services at all launching branches including budgeting, planning, managing, implementation, and reflection.
- Manage Premier Services' resource including selecting, monitoring, training, and evaluating.
- Lead Premier Services Team to provide best perform transaction banking for targeted customers to meet branches perspective.
- Performance and productivity tracking/monitoring.
- Identify ways to enhance the customer service experience to Premier Services team
- Lead Premier Services Team to deliver personalized and memorable experiences to deepen customer relationship and customer engagement.
- Lead team to build strong customer relationship from time to time thru visiting customer's business, phone call as well as social media connection,
- Identify opportunities for new sign ups, referrals, upsell or cross-sell banking products and services.
- Work closely with BM to identify key opportunity to improve Premier Services productivity
- Think creatively to initiate key strategic to improve Premier Services to meet customer demand and beyond the market and meet bank's budget.
- Support Premier Services issue/challenges by working with relevant stakeholder to deal customer complaint/key challenges from team and customer.
- Build Premier Services branding awareness to target customer.
QUALIFICATION
- Bachelor's degree
- At least 04 years experience in related file
- Able to converse English and/or Chinese
- Good presentation and negotiation skills
- Strong customer services and result-oriented personality
- Problem solving and customer complaint handling skill
- Digital concept and customer centric
- Creative and innovative
- Open-minded for changes and new ideas.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
