DUTY & RESPONSIBILITY
- Provide superior and consistent advice and service to customers using either the offline or online method.
- Perform an actual marketing plan to attract more customers, especially Chinese customers.
- Support customers visiting for Deposit (CASA, FD), ITT, OTT/ Loan or specialized tasks, especially for Chinese customers.
- Enthusiastically participates and supports Sale Team, CSO, ATM, Merchant Service, Marketing Team and other tasks that ask for assistance by Branch Manager.
- Effectively cooperates and communicates with the Sale Team, Marketing Department, Accounting Department and other departments of the bank to facilitate work effectively and timely.
- Proactively determines customer's needs to actively sell the bank's full range of products and services to increase product holdings of customers.
- Consistently deliver quality service to valued customers to achieve total customer satisfaction and/or excellent customer service skills and work as a team with other staff to provide excellent customer services to customers.
- Ensure the growing bank's transactional (CASA, FD, ITT, OTT, Payroll, Loan, etc.).
- Ensure transactional processing is efficiently and accurately executed. Assists others where necessary.
- Identify cross-sell opportunities during customer interaction.
- Work closely with Branch Manager to devise strategies for improving the overall performance of the branch.
- Assist Branch Manager in attaining the established branch's goals, annual business plan and proactively develop marketing strategies to improve branch merformance as well as to gain more market share.
- Analyze competitor pricing proposals and sales strategies.
- Keep a close eye on the local competitors. Identify new market needs and profitable product and service opportunities, keeping Canadia Bank in the lead of the competition.
- Ensure strict adherence to the bank's rules, regulations, policies, procedures, manual, working guidelines, and instructions.
- Must undertake other work as assigned and complete it with an accurate report within the deadline.
- Cover the duty of other staff when necessary as assigned.
- May perform duty as assigned by manager.
QUALIFICATION
- Bachelor's Degree in Business Development or or other relevant majors are preferable.
- Minimum 2 years of experience in banking field.
- Able to converse in English and/or Chinese.
- Good presentation and negotiation skills.
- Strong customer service and a result-oriented personality
- Good problem-solving skills.
- Open-minded for changes and new ideas.
- Able to use Ms. Word and Excel.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
