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Senior Policy and Operational Control Officer

Head Office, Phnom Penh
Application deadline
January 31, 2022


  • Beat the central on handling business process design and improvement
  • Draft guidelines, policies, processes and procedure as required or requested by stakeholders
  • Work with Supervisor and business unit to issue guideline related to Bank Campaign/Promotion
  • Review and have suggestion to improve the bank operational process and procedure.
  • Ensure guidelines, policies, processes and procedures are in place and complied with regulator.
  • Ensure guidelines, policies, processes and procedures are reviewed and up to date.
  • Ensure that any change made to process/policy/procedure are communicated and rolled out
  • Take prompt action with Supervisor to follow up pending operational policies and procedures from departments, business units and branches
  • Support in customer experience insights and reporting to senior managements
  • Being the central custodian of operational guidelines, policies, processes and procedures.
  • Review and Update Power to sign of the Bank
  • Ensure documents uploaded to intranet are up to date and accurate.
  • Respond all enquirers from branches and other departments regarding operational processes/ procedure which issued by own Dept.
  • Sharing/briefing/training on all processes/procedures to relevant staffs
  • Perform other assignment request by line managers


  • At least Bachelor Degree in Banking and Finance and/or other related.
  • At least experience with bank as front line operation,
  • Confidential
  • Able to communication and interpersonal skills
  • Ability to work with cross functional teams
  • Good in English(written is required)
  • Exceptional office computing skills – MS PowerPoint, Word, Excel, Outlook.

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