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Card Dispute Resolution Officer

Head Office, Phnom Penh
Application deadline
December 31, 2023


  • To monitor transactions on both the issuing and acquiring sides (Visa/UPl Debit Card, Visa/Master Credit Card, ATM/CSS Card, Merchant POS, Merchant E-Commerce and ATM).
  • Monitor/Review suspicious Account/Transaction activity on QR payments, WeChat payments, POS payments, E-Commerce payments and ATM.
  • Monitor/Review the off-line transactions and investigation/confirmation with the cardholder.
  • Call to cardholders/merchant to collect relevant information and verify transactions in case they are suspicious.
  • Block cards/funds in case the transactions are suspicious.
  • Follow up on the previous suspicious transactions.
  • To support Call-ln/Email Inquiries from Cardholder/Merchant/Branch and provide solution if needed.
  • To understand the work flow in the department.
  • To understand the Rule of Chargeback/Dispute on Card Scheme (Visa/Master/UPl/CSS).
  • To properly update the report to the supervisor and perform other duties as assigned by the manager.


  • Bachelor degree in Accounting, Finance, English, Computer Science or relevant fields.
  • Knowledge of banking operations, e-banking features, card systems and components.
  • Having working experience in this area for at least one year is advantageous.
  • Ability to work effectively in a team.
  • Self-Motivated and committed.
  • Good at English both written and verbal; with Chinese, that would be encouraged.
  • Good conceptual, organizational, analytical, and problem-solving abilities.
  • Computer literacy, Microsoft Word, Excel and Power Point.
  • Good communication skills.



How to apply

Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through

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