POSITION DESCRIPTION
This role is to support and provide accurate information and superior service via phone as a receiver and use questioning and listening skills that support effective telephone communication. Understand the impact of attitude in handling calls professionally and perform the cross-selling services, offer products and troubleshooting techniques, and focus on improving performance and processes in an effort to better support customers.
DUTY & RESPONSIBILITY
- Perform and reach the target campaigns and provide necessary drivers of products/services and transactions through online/machine platforms.
- Perform operational transactions (maker) through video banking, such as opening, closing, amending, transferring & other bank services, and user maintenance.
- Address all online services to the customer on time with a high-quality customer service standard. Provide the phone a unique experience of superior customer service by using 5-star service and great competencies to handle the call.
- Cross-sell products & services and promote a suite of exclusive depository products and services to customers through incoming calls.
- Refer interested customers to the right branches or related departments.
- Complete the target of outbound calls to survey or cross-sell our services & products.
- Provide and take the appropriate action on customers' inquiries or complaints to make sure that customers are satisfied with your response.
- Keeping the customer up-to-date with the progress of any escalated inquiries.
- Ensure all the services & products are updating.
- Able to work shift time based on the working schedule.
- Direct report to the call center manager.
- Any ad hoc assignment by the Call Center Manager.
QUALIFICATION
- Studying or fresh graduated in baking and finance or equal.
- Good integrity, positive attitude, helpful, high commitment, competence, and motivation.
- Influencing and negotiation skills are a plus.
- Be able to communicate in English and Chinese.
- Good presentation/training skill.
- Good proficiency in MS Office, including MS Excel, MS PowerPoint, and email.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
