Job Title

Location

Closing Date

: Senior Online Banking Officer (Urgent)

: Head Office

: 30-Jan-2018

Minimum Requirements:

  • University graduate with degree in Accounting/ Finance / Banking / Business Management
  • Knowledge and understand of digital banking and technology trend
  • Exceptional written and oral English communication skills, Chinese is a plus
  • Timeliness, accuracy with the ability to prioritize work Ability to work effectively in a team environment
  • Excellent interpersonal and verbal communication skills
  • Computer literacy in particular, Microsoft Word and Excel, VBA is plus.

Responsibilities:

  • Be responsible for the online and mobile banking project deployment and maintenance
  • Work closely with IT support team and relevant stakeholders for fixing issues, UAT and deployment of new features of online and mobile channels
  • Gather feedback by frontline and customers, analyst and make recommendation for improvement of the channels
  • Provide superior customer support to all stakeholders including external customers
  • Provide regular training on updates/changes of online and mobile banking to frontline and stakeholders to strengthen user knowledge
  • Be responsible for daily, monthly or ad-hoc reports of online and mobile channels and recommend for better performance.