Job Title

Location

Closing Date

: Online Banking Manager

: Head Office

: 30-Apr-2018

Minimum Requirements:

  • University graduate with degree in Accounting / Finance / Banking / Business Management. Post graduate degree preferred but not required
  • Solid years of experience working in a Banking / Financial Institution with strong experience in project management, preferable as a project lead
  • Highly-result driven and motivated individual who understand the digital customer principles/behavious
  • Excellent interpersonal and problem solving skills
  • Strong stakeholder management skills
  • Ability to influence positive outcomes for both the business unit and broader organization
  • Exceptional written and oral English communication skills.

Responsibilities:

  • Develop and streamline processes to improve effectiveness and quality of online and mobile channels
  • Drive automation and STP for operations productivity and efficiency
  • Own the channel experience
  • Acquire Online and Mobile Banking customers, increase penetration rates of Online Banking customers among total customer base
  • Increase channel usage and activities
  • Manage service standard, customer feedback and issues relating to these channels
  • Be a Subject Matter Expert and Go-To person for branch staffs in the areas of Online and Mobile Bankin
  • Ensure all services delivered comply with the Bank Policies, Processes and Standard and with external regulatory requirements.