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Touchpoints CX Specialist

Head Office, Phnom Penh
Application deadline
February 15, 2023

DUTY & RESPONSIBILITY

  • Measure and monitor Customer Experience metrics to ensure performance improvement across various touchpoints.
  • Manage requirements roadmap and ensure smooth deliveries of new or enhanced features or function.
  • Work collaboratively with departments and external vendors to ensure effective and efficient development and quality delivery.


QUALIFICATION

  • Bachelor Degree in Business Administration, IT is preferred;
  • Minimum 2 years' work experience in product or digital services transformation/management in related fields;
  • Strong project management skills;
  • Excellent interpersonal skills, build good work relationships and drive effective communications with colleagues and senior management;
  • Proficiency in MS Office (Word, PowerPoint, Visio, Excel) is required;
  • High level of verbal & written English, Chinese is a plus;
  • Proactive, passionate, self-confident, able to work under pressure, quality-oriented.


How to apply

Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh

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