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Senior Operational Control Officer

Head Office, Phnom Penh
Application deadline
June 30, 2024


This role is responsible for drafting, filing, and reviewing guidelines, policies, processes, and procedures owned by the Policy and Operations Control Department.


  • Be at the center of handling business process design and improvement.
  • Draft guidelines, policies, processes, and procedures as required or requested by stakeholders.
  • Work with the supervisor and business unit to issue guidelines related to bank campaigns and promotions.
  • Review and make suggestions to improve the bank's operational processes and procedures.
  • Ensure guidelines, policies, processes, and procedures are in place and comply with regulators.
  • Ensure guidelines, policies, processes, and procedures are reviewed and up-to-date.
  • Ensure that any changes made to the process, policy, or procedure are communicated and rolled out.
  • Take prompt action with the supervisor to follow up on pending operational policies and procedures from departments, business units, and branches.
  • Support customer experience insights and reporting to senior management.
  • Being the central custodian of operational guidelines, policies, processes, and procedures.
  • Review and update the power to sign the bank.
  • Ensure documents uploaded to the intranet are up-to-date and accurate.
  • Respond to all inquiries from branches and other departments regarding operational processes and procedures issued by their own department.
  • Sharing, briefing, and training on all processes and procedures with relevant staff.
  • Other tasks are assigned by the head of department, manager, or supervisor.


  • At least a bachelor's degree in banking and finance and/or something related.
  • At least experience with banking as a front-line operation.
  • Able to communicate and have interpersonal skills.
  • Ability to work with cross-functional teams.
  • Good in English (written is required).
  • Computer skills: Microsoft Word and Excel, PowerPoint, Visio.

How to apply

Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through

Submit an application

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