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Senior Merchant Services Officer

Head Office, Phnom Penh
Application deadline
February 20, 2023

DUTY &RESPONSIBILITY

  • Provide phone and on-site support to merchants.
  • Diagnose merchant software, hardware and networking issues, and provide a resolution timetable.
  • Administer minor programming changes on merchant point-of-sale (POS) systems.
  • Stage merchant equipment as assigned for per-installation testing, validation and troubleshooting.
  • Settlement to merchant non-auto & Refund Transaction per merchant request (E-Commerce)
  • Track all support issues and resolution times in follow up list.
  • Escalate issues to the technical support team, when unable to properly resolve, especially when issues affect the merchant's ability to process orders or payments.
  • Continually seek to improve technical knowledge of products through additional training and certification.
  • Establish merchant visit schedule separate by merchant category code.
  • Define merchant visit road map to visit follow by check list.
  • Special visit for high volume transaction merchant or as required.
  • Cross sale other Canadia bank product to merchant.
  • To perform other duties as assigned by supervisor and manager from time to time.

QUALIFICATION

  • University Degree in Baking & Finance or related disciplines, some IT knowledge is preferred.
  • A few years' experience in related fields
  • Ability to work effectively in team environment.
  • Good in English both written and verbal.
  • Computer knowledge in Microsoft Office.

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