DUTY &RESPONSIBILITY
- Provide phone and on-site support to merchants.
- Diagnose merchant software, hardware and networking issues, and provide a resolution timetable.
- Administer minor programming changes on merchant point-of-sale (POS) systems.
- Stage merchant equipment as assigned for per-installation testing, validation and troubleshooting.
- Settlement to merchant non-auto & Refund Transaction per merchant request (E-Commerce)
- Track all support issues and resolution times in follow up list.
- Escalate issues to the technical support team, when unable to properly resolve, especially when issues affect the merchant's ability to process orders or payments.
- Continually seek to improve technical knowledge of products through additional training and certification.
- Establish merchant visit schedule separate by merchant category code.
- Define merchant visit road map to visit follow by check list.
- Special visit for high volume transaction merchant or as required.
- Cross sale other Canadia bank product to merchant.
- To perform other duties as assigned by supervisor and manager from time to time.
QUALIFICATION
- University Degree in Baking & Finance or related disciplines, some IT knowledge is preferred.
- A few years' experience in related fields
- Ability to work effectively in team environment.
- Good in English both written and verbal.
- Computer knowledge in Microsoft Office.
