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Senior Merchant Application Officer

Head Office, Phnom Penh
Application deadline
February 20, 2023

DUTY &RESPONSIBILITY

  • Check and review agreements received from sale team.
  • Check merchant profile into The MATCH through MasterCard connection & Merchant acc. closure list.
  • Obtain new merchant ID to setup merchant and capture it in system.
  • Count agreement one time every year for reconciliation between system and actual figure.
  • Follow up to request missing/pending/ lacking document of merchant agreement with related entity or sale team.
  • Scan all merchant agreement and other supporting documents in OmNi Doc system
  • Keep the keys of the locker and write down on the log book to notify the date in purpose of whom delivers, takes out or returns the agreement; etc.
  • Merchant Biz Name & DBA Name, Address/location, Telephone Number or Email address, Merchant Discount Rate (MDR), Merchant Account Number, Merchant Contact Person, & Merchant Settlement Delay, etc.
  • Prepare memo to block and unblock merchant's account for POS terminal deposit.
  • Review and follow up for POS terminal deposit.
  • Clearing OTA (Agoda, Expedia, Booking.com, C-trip...).
  • Settlement to merchant non-auto & Refund Transaction per merchant request (E-Commerce)
  • To analyze and calculate the merchant sales in last four months whether they are risky and needed to be frozen. If so, produce memo to temporarily block as soon as possible.
  • Prepare disablement processing form to obtain signature from management to be captured into system for merchant account closure or termination with status code "close or inactive"
  • Check, print report, & stamp VOID on its agreement for filling, input it to merchant acc. closure list.
  • To perform other duties as assigned by supervisor and manager from time to time.

QUALIFICATION

  • University Degree in Baking & Finance, or related disciplines.
  • Ability to work effectively in team environment.
  • Fluency in English & Chinese broth written and verbal.
  • Computer knowledge Ms. Word, Ms Excel & Other.

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