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UAT Manager

Head Office, Phnom Penh
Application deadline
June 30, 2024

POSITION DESCRIPTION

This role is responsible for drafting, filing, and reviewing guidelines, policies, processes, and procedures owned by the Policy and Operational Control Department.

DUTY &RESPONSIBILITY

  • Be the central on handling business process design and improvement.
  • Issue/draft guidelines, policies, processes and procedure as required or requested by stakeholders.
  • Work with business unit to issue guidelines related to Bank Campaign/Promotion.
  • Review and make suggestions to improve the bank operational processes and procedures.
  • Ensure guidelines, policies, processes and procedures are in place and comply with regulators.
  • Ensure guidelines, policies, processes and procedures are reviewed and up to date.
  • Ensure that any changes made to the process/policy/procedure are communicated and rolled out.
  • Take prompt action to follow up on pending operational policies and procedures from departments, business units and branches.
  • Support customer experience insights and reporting to senior management.
  • Being the central custodian of operational guidelines, policies, processes and procedures.
  • Review and update Power to sign of the Bank.
  • Ensure documents uploaded to the intranet are up to date and accurate.
  • Respond all enquiries from branches and other departments regarding operational processes/ procedure which issued by own department.
  • Provide briefing/training on all processes/procedures to relevant staffs.
  • Be a central of handling UAT design.
  • Prepare and design test case scenarios.
  • Perform the lead of UAT and consolidate the results of testing.
  • Work with technical team to enhance the system.
  • Review existing system deployments to define any opportunities to improve or suggest restrictions if a system loophole is found.
  • Manage team productivity, develop a team development plan and perform coaching.
  • Perform other assigned tasks by Head of Department.

QUALIFICATION

  • Bachelor or Master Degree in Banking and Finance and/or other related.
  • At least experience with bank operations.
  • Leadership capabilities.
  • Confidential.
  • Strong communication and interpersonal skills.
  • Ability to work with cross-functional teams
  • Good in English (written is required).
  • Computer skills: Microsoft Word and Excel, PowerPoint, Visio.

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