POSITION DESCRIPTION
Under general supervision, responsible for ensuring reliable acquiring services by resolving and tracking equipment hardware and software issues. Improved productivity and merchant cross-sell.
DUTY & RESPONSIBILITY
- Merchant history check (New and Existing Merchants).
- Review and approve new merchant/existing/termination/maintenance on the system.
- Create and maintain documentation on POS systems and processes.
- Liaise with international payment companies to explore the new POS products and services.
- Lead the POS business project, test plan, define the test scope, and perform end-to-end testing to ensure the quality of the POS/e-commerce product deliveries.
- To implement a card scheme for POS (Visa, MasterCard, UPI, JCB, Amex), handling all associated interactions with processors and other third parties
- To develop strategy and planning for the Merchant Services Team.
- Perform the testing and walk-through sessions with the development/testing team and test case review.
- Prepare (test cases), define test scope, and perform end-to-end testing to ensure the quality of the smart POS, merchant service, and end-user deliveries.
- Manage manual procedures and card products/services profitability and growth.
- Create and maintain documentation and internal processes.
- Manage new client implementations of card scheme programming implementations, handling all associated interactions with processors and other third-party providers.
- Provide support on investigations and resolution of issues relating to digital channel products.
- Review and handle reported complaints and issues related to digital business products/services.
- Perform basic troubleshooting and handle the operations of different systems/applications, report any errors or bugs, and participate in workarounds and applying solutions.
- Support vendor relationships, vendor contact lists, and business reviews; account management; resolving day-to-day issues; and supporting strategic initiatives.
- To perform other tasks that will be assigned by line management.
QUALIFICATION
- University Degree in Baking & Finance, Computer Science, or related disciplines.
- Minimum 3-5 years of experience in card management systems or other similar experience.
- Good knowledge of card products (CSS, VISA, MC & UPI) and e-payment solutions, etc.
- Understanding Merchant Visitation Planning and Effective Communication
- Understanding the root cause of issues before solving the problems and escalating to a superior.
- Strong teamwork and collaboration skills.
- Willingness to travel within the assigned territory and occasionally beyond.
- Excellent organizational and time management abilities.
- Fluency in English, both written and verbal.
- Proficiency in Microsoft Word, Excel, and other relevant software.
- Ability to work independently and as part of a team.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
