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Merchant Business Support Specialist

Head Office, Phnom Penh
Application deadline
July 31, 2024

JOB SUMMARY

The Specialist, Merchant Business Support is responsible for providing operational support and coordination for the company's merchant business. This role involves working closely with the Senior Manager to ensure seamless merchant onboarding, documentation, and ongoing services, as well as contributing to securing new merchant partnerships and maintaining positive relationships with the existing merchant base.

DUTY & RESPONSIBILITY

  • Support to our merchant business team, ensuring seamless coordination by crafting essential documents such as memos, proposals, incentive programs, and subsidy programs.
  • Monitoring and providing daily support to key merchants through comprehensive reporting.
  • Facilitate merchant support via our Telegram group by promptly addressing and resolving any issues encountered through close coordination and collaboration with our Merchant Service team.
  • Maintain and keep records of all merchant issues and provide regular updates to the Manager on a daily, weekly, and monthly basis.
  • Participate in the development and implementation of strategic sales and merchant growth plans.
  • Keep updated on competitor activities.

QUALIFICATION

  • Bachelor's degree in business, finance, or a related field, with a minimum of 1 year of experience in merchant operations or customer support.
  • Strong understanding of the digital payments industry and the various product offerings.
  • Demonstrated ability to effectively manage multiple tasks, prioritize workloads, and meet deadlines.
  • Excellent communication and interpersonal skills, with the ability to collaborate with both internal and external stakeholders.
  • Proficient in data analysis and reporting, with the ability to derive insights and recommendations from key performance metrics.
  • Proactive problem-solving skills and a customer-centric approach to addressing merchant needs.
  • Preferred: Experience in merchant onboarding, documentation, or customer service in the financial services or technology industry.

How to apply

Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh

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