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Merchant Business Support Manager

Head Office, Phnom Penh
Application deadline
July 31, 2024

JOB SUMMARY

The Manager, Merchant Business Support is responsible for providing operational support and coordination for the company's merchant business. This role involves working closely with the Senior Manager to ensure seamless merchant onboarding, documentation, and ongoing services, as well as contributing to securing new merchant partnerships and maintaining positive relationships with the existing merchant base.

DUTY & RESPONSIBILITY

  • Assist in promoting and positioning the company's digital payment products and services to potential merchants.
  • Collaborate with the Senior Manager to identify and secure new merchant partnerships while maintaining strong relationships with the existing merchant base.
  • Oversee the merchant onboarding process, manage merchant records and documentation, and serve as the primary point of contact for merchant inquiries and support.
  • Coordinate with the Merchant Relationship Management team to ensure consistent and high-quality service delivery to merchants.
  • Participate in the development and implementation of strategic sales and merchant growth plans.
  • Monitor industry trends, competitor activities, and customer needs to identify opportunities for improvement and process enhancements.
  • Provide regular performance reports and recommendations to the Senior Manager to inform decision-making and strategic planning.

QUALIFICATION

  • Bachelor's degree in business, finance, or a related field, with a minimum of 3 years of experience in merchant operations or customer support.
  • Strong understanding of the digital payments industry and the various product offerings.
  • Demonstrated ability to effectively manage multiple tasks, prioritize workloads, and meet deadlines.
  • Excellent communication and interpersonal skills, with the ability to collaborate with both internal and external stakeholders.
  • Proficient in data analysis and reporting, with the ability to derive insights and recommendations from key performance metrics.
  • Proactive problem-solving skills and a customer-centric approach to addressing merchant needs.
  • Preferred: Experience in merchant onboarding, documentation, or customer service in the financial services or technology industry.

How to apply

Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh

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