DUTY & RESPONSIBILITY
- Provide superior and consistent advices and service to customers either by telephone and face-to-face.
- Check and authorize operational transactions as per Operation guideline.
- Ensure transactional processing is efficiently and accurately executed.
- Proactively determines customer's needs to actively cross-sell the bank's products and services.
- Be the consultant of digital products and digital solutions for any concern from customers.
- Proactively identifies and address areas of customer dissatisfaction, following up and resolving any customer's complaints.
- Consistently deliver quality service to customers to achieve total customer satisfaction and/or excellent customer experiences.
- Work as a team with other staffs to provide excellent customer services to customers.
- Take ownership of Team's performance and development and ensure that their behavior reflects to the Bank's values and policies.
- Ensure strictly adhere to the Bank's rules, regulations, policies, procedures, manual working guidelines, and instructions.
- Onboard of new potential customers and the expansion of existing customers both individual and corporate customers.
- Identify potential customers and understand their businesses to recommend appropriate products and services to customers.
- Other tasks assigned by manager.
QUALIFICATION
- Bachelor's degree in any releveant fields.
- At least 02 years' experience in related fields.
- Able to converse English and/or Chinese.
- Good presentation and negotiation skills.
- Strong customer services and high commitment.
- Good problem-solving skills.
- Open-minded for changes and new ideas.
- Able to use Ms. Word and Excel.