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Highway Service Supervisor

Head Office, Phnom Penh
Application deadline
February 11, 2023

DUTY & RESPONSIBILITY

  • Provide superior and consistent advices and service to customers either by telephone and face-to-face.
  • Check and authorize operational transactions as per Operation guideline.
  • Ensure transactional processing is efficiently and accurately executed.
  • Proactively determines customer's needs to actively cross-sell the bank's products and services.
  • Be the consultant of digital products and digital solutions for any concern from customers.
  • Proactively identifies and address areas of customer dissatisfaction, following up and resolving any customer's complaints.
  • Consistently deliver quality service to customers to achieve total customer satisfaction and/or excellent customer experiences.
  • Work as a team with other staffs to provide excellent customer services to customers.
  • Take ownership of Team's performance and development and ensure that their behavior reflects to the Bank's values and policies.
  • Ensure strictly adhere to the Bank's rules, regulations, policies, procedures, manual working guidelines, and instructions.
  • Onboard of new potential customers and the expansion of existing customers both individual and corporate customers.
  • Identify potential customers and understand their businesses to recommend appropriate products and services to customers.
  • Other tasks assigned by manager.

QUALIFICATION

  • Bachelor's degree in any releveant fields.
  • At least 02 years' experience in related fields.
  • Able to converse English and/or Chinese.
  • Good presentation and negotiation skills.
  • Strong customer services and high commitment.
  • Good problem-solving skills.
  • Open-minded for changes and new ideas.
  • Able to use Ms. Word and Excel.

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