POSITION DESCRIPTION
This role is designed to onboard new potential customers and the expansion of existing customers with a friendly banking experience as well as to keep customers satisfied.
DUTY & RESPONSIBILITY
- Provide superior and consistent advice and service to customers either by telephone or face-to-face.
- Perform operational transactions as per the operation guideline.
- Ensure transactional processing is efficiently and accurately executed.
- Proactively determines customer's needs to actively cross-sell the bank's products and services.
- Be the consultant of digital products and digital solutions for any concern from customers.
- Proactively identifies and addresses areas of customer dissatisfaction, following up and resolving any customer's complaints.
- Consistently deliver quality service to customers to achieve total customer satisfaction and/or excellent customer experiences.
- Work as a team with other staff to provide excellent customer service to customers.
- Ensure strict adherence to the bank's rules, regulations, policies, procedures, manual working guidelines, and instructions.
- Onboarding new potential customers and the expansion of existing customers, both individual and corporate customers.
- Identify potential customers and understand their businesses to recommend appropriate products and services to customers.
- May perform duty as assigned by manager.
QUALIFICATION
- Bachelor's degree.
- At least 2 years of experience in a related field
- Able to converse in English and/or Chinese.
- Good presentation and negotiation skills.
- Strong customer services and a result-oriented personality.
- Good problem-solving skills.
- Open-minded for changes and new ideas.
- Able to use MS Word and Excel.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
