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Senior Compliant Handling Officer

Head Office, Phnom Penh
Application deadline
July 15, 2022

DUTY & RESPONSIBILITY

  • Assist in development, Implementation and management of the complaint governance strategy
  • and policy/procedure / guidelines to meet client satisfaction, internal and external requirements
  • Answer/Listen, process and respond complaints and guide beneficiaries that seek help through
  • hotlines and other channels
  • Enter all complaints and feedback in the Data Storage and keep up to date records to generate
  • reports anytime.
  • Collect the complaints and make a daily data from other teams
  • Assist in improving service delivery and liaise with respective business/operations teams on the
  • development and implementation of effective remedial action sand long-term solutions
  • Provide regular reports with detailed analysis on handling, and lessons learnt and influence the
  • future actions of service areas to improve performance, overall client satisfaction with the
  • complaint process with first time resolution
  • Conduct comprehensive audits to ensure compliance with the complaint policy and standards
  • Flexible working hours day shift and night shift
  • Support in complaint Handling related communications and promotion through webpage, poster,
  • newsletter write-ups and campaign rollout
  • Monitor and feedback at high level how those complaints have been solved;
  • Any adhoc assignment by line manager
  • Report to Customer Experience Manager


QUALIFICATION

  • Degree holder in Quality Management, Finance, Statistics or related disciplines
  • At least 2 years working experience in com plaint management or business controls, preferably in
  • banks or financial institutions
  • Knowledge of and ability to perform quantitative analysis and data management techniques
  • including database and spreadsheet applications
  • Ability to apply advanced analysis methodologies, interpret and present findings in a clear, concise
  • manner
  • Excellent critical thinking and analysis skills, problem solving capacities
  • Excellent written & spoken English & Chinese(Cantonese & Putonghua)


How to apply

Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh

Submit an application

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