Back to all jobs

Senior Compliant Handling Officer

Head Office, Phnom Penh
Application deadline
July 15, 2022


  • Assist in development, Implementation and management of the complaint governance strategy
  • and policy/procedure / guidelines to meet client satisfaction, internal and external requirements
  • Answer/Listen, process and respond complaints and guide beneficiaries that seek help through
  • hotlines and other channels
  • Enter all complaints and feedback in the Data Storage and keep up to date records to generate
  • reports anytime.
  • Collect the complaints and make a daily data from other teams
  • Assist in improving service delivery and liaise with respective business/operations teams on the
  • development and implementation of effective remedial action sand long-term solutions
  • Provide regular reports with detailed analysis on handling, and lessons learnt and influence the
  • future actions of service areas to improve performance, overall client satisfaction with the
  • complaint process with first time resolution
  • Conduct comprehensive audits to ensure compliance with the complaint policy and standards
  • Flexible working hours day shift and night shift
  • Support in complaint Handling related communications and promotion through webpage, poster,
  • newsletter write-ups and campaign rollout
  • Monitor and feedback at high level how those complaints have been solved;
  • Any adhoc assignment by line manager
  • Report to Customer Experience Manager


  • Degree holder in Quality Management, Finance, Statistics or related disciplines
  • At least 2 years working experience in com plaint management or business controls, preferably in
  • banks or financial institutions
  • Knowledge of and ability to perform quantitative analysis and data management techniques
  • including database and spreadsheet applications
  • Ability to apply advanced analysis methodologies, interpret and present findings in a clear, concise
  • manner
  • Excellent critical thinking and analysis skills, problem solving capacities
  • Excellent written & spoken English & Chinese(Cantonese & Putonghua)

How to apply

Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through

Submit an application

Max file size 10MB.
Upload failed. Max size for files is 10 MB.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Search Protection Status