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Deputy Head of Consumer Banking Division

Head Office, Phnom Penh
Application deadline
July 15, 2022


  • Monitor consumer banking (H.O) sale plan to meet target.
  • Drive team to minimize delinquent loan and maximize business revenue stream.
  • Provide clear guidance and leadership for team to implement to achieve the target.
  • Manage and Support sale department to ensure daily operation and process for customers to close the deal.
  • Oversee, monitor, feedback to each individual for better performance.
  • Build relationships and network with all related business units to on board new customers.
  • Provide coaching, conduct training and update the strategic orientation of selling skills to teams.
  • Monitor and control loan documentation and filing management.
  • Monitor on Consumer Banking implement action of Internal Audit finding and Business Quality Control to meet satisfaction of audit rating.
  • Support and engage in the development of marketing plan as needed.
  • Support sale team to maintain good relationship with customers, dealers and relevant local authorities.
  • Support sale team to provide good services and build strong relationship, trust to maintain existing customer.
  • Support sale team on handling customer's complaints and take appropriate actions to solve the problem.
  • Provide special services such as End Purchaser Finance for clients or project with more specialized loans.
  • Create and analyze management information and report to Head of Consumer Banking Division
  • Set direction to negotiate payment arrangements with delinquency customers.
  • Review on Secured, Unsecured, VEF loan and approved on loan cases base on DOA.
  • Back up Head of Consumer Banking Division during absent as per approved DOA.
  • Engage in and support all the bank activities as assigned.
  • Enhance on internal process and propose for any amendment to ensure effectiveness and efficiency in compliance with Bank policies and procedures.
  • Support Head of Consumer Banking in developing strategic road map for Consumer Lending business.
  • Perform other tasks assigned by management.


  • Bachelor Degree in Business Administration, or relevant fields. Master Degree is preferable. o Working experience in Consumer Loan related or related area at least 8 years.
  • Ability to work effectively and build a great team to work cooperatively.
  • Organized and result driven with ability to understand customers’ need and relevant solutions. o Self and team motivated and high commitment.
  • Good at English both written verbal and communication, Chinese is preferable. o Good command in excel, date base, office computing skills, PowerPoint presentation skills.
  • Ability to manage a team with around 60 people.
  • Good presentation skills
  • Good interpersonal skills
  • Flexible, problem solving.

How to apply

Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through

Submit an application

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