DUTY & RESPONSIBILITY
- Monitor consumer banking (H.O) sale plan to meet target.
- Drive team to minimize delinquent loan and maximize business revenue stream.
- Provide clear guidance and leadership for team to implement to achieve the target.
- Manage and Support sale department to ensure daily operation and process for customers to close the deal.
- Oversee, monitor, feedback to each individual for better performance.
- Build relationships and network with all related business units to on board new customers.
- Provide coaching, conduct training and update the strategic orientation of selling skills to teams.
- Monitor and control loan documentation and filing management.
- Monitor on Consumer Banking implement action of Internal Audit finding and Business Quality Control to meet satisfaction of audit rating.
- Support and engage in the development of marketing plan as needed.
- Support sale team to maintain good relationship with customers, dealers and relevant local authorities.
- Support sale team to provide good services and build strong relationship, trust to maintain existing customer.
- Support sale team on handling customer's complaints and take appropriate actions to solve the problem.
- Provide special services such as End Purchaser Finance for clients or project with more specialized loans.
- Create and analyze management information and report to Head of Consumer Banking Division
- Set direction to negotiate payment arrangements with delinquency customers.
- Review on Secured, Unsecured, VEF loan and approved on loan cases base on DOA.
- Back up Head of Consumer Banking Division during absent as per approved DOA.
- Engage in and support all the bank activities as assigned.
- Enhance on internal process and propose for any amendment to ensure effectiveness and efficiency in compliance with Bank policies and procedures.
- Support Head of Consumer Banking in developing strategic road map for Consumer Lending business.
- Perform other tasks assigned by management.
QUALIFICATION
- Bachelor Degree in Business Administration, or relevant fields. Master Degree is preferable. o Working experience in Consumer Loan related or related area at least 8 years.
- Ability to work effectively and build a great team to work cooperatively.
- Organized and result driven with ability to understand customers’ need and relevant solutions. o Self and team motivated and high commitment.
- Good at English both written verbal and communication, Chinese is preferable. o Good command in excel, date base, office computing skills, PowerPoint presentation skills.
- Ability to manage a team with around 60 people.
- Good presentation skills
- Good interpersonal skills
- Flexible, problem solving.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
