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Head of Acquiring Service

Head Office, Phnom Penh
Application deadline
January 31, 2022

DUTY & RESPONSIBILITY

  • Managing and supporting Merchant Service and Application Processing service team.
  • Improving merchant service team’s work performance to be the best service provider to customers.
  • Conducting periodic appraisals of team members’ work performance and identifying areas for improvement.

               To Conduct training, coaching and improving authorize staffs’ working performance on a certain period basis;

  • To product merchant visitation plan to deliver to merchant service team to implement on a certain schedule.  
  • Creating and presenting regular reports of all merchant sales performance to management.

                To initiate and develop the strategy where merchant sales performance is poor

  • Developing and implementing service standards and procedures of Merchant Application & Agreement/Contracts, Merchant underwriting & On boarding.
  • Maintaining customer relationships and improving response and delivery times.
  • Updating Acquiring Service methods to improve overall efficiency.
  • Resolving any service problems and customer complaints.
  • Participating in projects and implement to launch to the market.
  • Carrying out all tasks assigned by management from time to time.

QUALIFICATION

  • Bachelor Degree in Business Administration, or relevant fields. Master Degree is preferable.
  • Working experience in this business area at least 5 years or other relevant area.
  • Ability to work effectively and build a great team to work cooperatively.
  • Self and team motivated and high commitment
  • Good at English both written verbal and communication
  • Good interpersonal skills
  • Flexible, problem solving,


How to apply

Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh

Submit an application

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