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Head Office, Phnom Penh
Application deadline
June 30, 2021


  • Take over duty from previous team’s shift
  • Thoroughly check and read information in logbook and email that passed info from previous shift to follow up all cardholder’s matters if any issue needed to be resolved continuously.
  • Follow up increase/decrease/put V/release V code form that not completed signature approval.
  • Monitoring real time transaction and ATM CCTV if any suspicious transaction or customer’s activity
  • Download all authorization transaction report to identify and analyze if any transaction is normally performed.
  • Call to cardholder or merchant to verify transaction once it is identified suspicious transaction.
  • To block and unblock card on time as soon as it requested by cardholder or it is suspicious transaction.
  • Provide and reply the good solution to all customer’s request or inquiry through phone and email
  • Release Pre-Authorization transactions that are requested from merchant (Hotel) or by mailing
  • Call to inform relevant team to immediately in case the connection is not working
  • To analyze transaction report activity in Visa Risk Manager Program and notify management where it should be improved if any abnormality happens;
  • Process management’s approval signature or call ask permission first, before to do increase/Decrease/Put V and Release V code
  • Take any proper action on any declined transaction both On-Us and Off-Us.
  • Always take action on Fraud Alert Message through email and SMS
  • Carry out all tasks assigned by manager from time to time.


  • Bachelor Degree in IT,Finance, Business Administration, or relevant fields.
  • Having working experience in call center, IT communication area at 2 years
  • Ability to work effectively in team
  • Be able to work at night shift
  • Self- motivation and high commitment
  • Good at English both written and verbal, Chinese is plus
  • Computer literacy,Microsoft Word& Excel and Power Point
  • Flexible,Responsible, problem solving.

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