Job Title

Location

Closing Date

: Senior Process Improvement Officer

: Head Office

: 31-Aug-2019

Minimum Requirements:

  • University Degree in Banking and Finance, Business Administrative or related disciplines
  • Experience working in Banking Operation Section
  • Attention to detail and accuracy critical
  • Fluency in English both written and verbal
  • Sound knowledge of thanks Bank core banking system T24
  • Computer literacy, in particular Microsoft Word and Excel
  • Fast learner and initiative person
  • Ability to write or mapping process (work Instruction).

Responsibilities:

  • Assist line manager to create and maintain business process on a continuous improvement
  • Ensure that any change make to processes are communicated and rolled out
  • Ensure process consistency across the branch network
  • Suggest initiatives or improvements in branches or other departments that saw standard lift
  • Identify opportunity to specific initiatives on process improvement and productivity uplift to enhance customer experience
  • Regularly do branch visit to be closely support and see opportunity for improvement
  • Come up with initiatives to minimize manual and admin task at branch to have more time serving customers.